Service Charge Pool
Review guest/service charge collected on POS orders for a closed shift, with FOH and BOH split for payroll.
The service charge pool page under Money shows statutory guest/service charge for a selected location and closed shift when the Jamaica adapter and service charge are enabled in Tax & compliance.
Enable the charge and set the rate plus FOH / BOH shares under Money → Tax & compliance (or Settings → Organization → Tax & compliance). The pool page only summarizes what already posted on orders.
Open the pool
- Turn on statutory service charge in Tax & compliance.
- Open Money → Service charge (also linked from the invoices header).
- Choose location and a closed shift, then Refresh.
You need invoice view permission (invoices:view).
What you see
| Metric | Meaning |
|---|---|
| Pool total | Guest/service charge collected on contributing orders for that shift |
| Orders contributing | How many orders included the charge |
| FOH / BOH | Payroll split from your Tax & compliance shares |
| Payroll split bar | Visual of the FOH vs BOH percentages |
Tips
- Open and close shifts on Base registers as usual; the pool attaches to the shift that took payment.
- If totals look empty, confirm service charge is enabled and the shift has settled orders with the charge applied.
- Use this summary with your payroll process; GreenSails does not pay staff from this page.