Clock In and Out
Use the Today screen on the staff portal to start and end your work day, take breaks, and see today's shift.
The Today screen is the home page of the staff portal. It shows whether you are currently clocked in and which shift you are expected to work today.
Clock in
- Open the staff portal and sign in.
- On Today, confirm your location. The portal pre-selects your default location when one is set.
- If the venue uses geofencing, allow location access when prompted so GreenSails can confirm you are on-site.
- Tap Clock in.
You must have at least one assigned location. If the list is empty, ask your manager to update Workforce → Employees.
You can only clock in at locations assigned to you. If geofencing is on for that location and you are outside the radius, clock-in is blocked until you are closer to the venue.
When geofencing is on, the portal needs a clear, recent location reading. If your phone cannot get a good enough fix, step outdoors or wait a moment, then try again.
Missed clock-in warning
If you have a published shift today and you are not clocked in yet, Today shows a clear warning so you can punch in before the shift runs late.
Breaks
While you are clocked in, you can start an unpaid break with Start unpaid break, then tap End break when you return. Paid breaks are not started from the staff portal.
Clock out
When your shift ends, return to Today. If you are on a break, tap End break first, Clock out stays disabled until the break is over. Then tap Clock out. Managers can review hours on Workforce → Time cards.
If a venue has a POS kiosk set up (Workforce punch mode), you can also clock in or out there with your PIN instead of your phone.
Only one open time card is allowed at a time. Clock out before starting a second shift at another location unless your manager adjusts your card in the dashboard.
Forgot to clock out? You'll get a reminder notification after your shift ends. If the card is still open after a while, your organization may close it for you. Those cards are marked Automatically closed. Ask a manager to review and adjust the times if they look wrong.
Today's shift
When a published shift exists for the current day, Today shows the scheduled start and end times. Compare that to your clock-in time if you arrive early or late.
If nothing is current for today, Today may show your Next shift instead so you still know what is coming up. If there is no current or next shift, check Schedule for upcoming published days.
Scheduled shifts come from the dashboard calendar. If you do not see a shift, your manager may not have published the week yet.
Troubleshooting
| Issue | What to try |
|---|---|
| No locations in the list | Ask manager to assign locations on your employee record |
| Clock in blocked for location | Confirm you are assigned to that site, or ask a manager to clock you in |
| Outside geofence | Move closer to the venue, or ask a manager to clock you in |
| Location accuracy too low | Move outdoors, wait for a better GPS fix, then try again |
| Location fix too old | Tap Clock in again so the portal can refresh your location |
| Clock out disabled | End your break first, then clock out |
| Clock in button disabled | Confirm you are not already clocked in |
| Staff access error after login | Ask manager to enable portal access |